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Contact Us

If you have any general questions please send an email to hello@theindependentlabel.com or complete the form below.

Partnership and Business Opportunities

For information on our partnership business enquiries and sponsorships please send us an email to partnership@theindependentlabel.com.

Payment

We accept the following credit and debit cards (Visa, Mastercard, American Express, Discover, Diners and JCB), PayPal, Google Pay and Apple Pay via compatible devices.  We also accept Klarna payments at checkout, for more information about Klarna please visit https://www.klarna.com/uk/

Upon receiving your order, we may carry out a standard pre-authorisation on your payment method to ensure there are sufficient funds to fulfil the order.  If the billing information is incorrect or incomplete, this may lead to a delay in processing your order and we may contact you for confirmation before your order is processed and despatched.

Order Conformation

You will receive an order confirmation email a few minutes after you place your order.  Please check your junk or spam folders if it does not appear in your inbox.
Please review the order confirmation and if you have any questions about your tracking or delivery shipment, please send an email to sales@theindependentlabel.com.

You’ll receive a tracking link via email when your order ships out.  If you have any questions about your tracking or delivery shipment, please send an email to sales@theindependentlabel.com.

Further information is also available on our Delivery & Returns page.

Privacy and Cookie Policy

If you have any questions about your personal data, our privacy policy, or if you would like further information how we process your personal data, please send an email to privacy@theindependentlabel.com.
Alternatively, information on our Privacy Policy can be found here: Privacy & Cookie Policy

Email

General Enquires – hello@theindependentlabel.com
Sales and Order Enquires – sales@theindependentlabel.com
Partnership Business and Sponsorship Enquires – partnership@theindependentlabel.com
Vacancies – vacancy@theindependentlabel.com
Privacy and Data Protection Enquires –  privacy@theindependentlabel.com

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Sizing Guide

The sizing guide is to be used to help you get the perfect fit which is crucial if you want to look good and feel comfortable. To make it easy, we have a list of all the size charts in both centimetres (cm) and inches (in). These sizing charts are also available in the individual product pages.

All sizes are based on UK sizes. If you are still confused about which size is right, measure yourself and match against our charts below to ensure the best fit for you.  We would advise you to order the larger size if you fall between two if you are going for the oversize look.

T-Shirts:

Sizes

(UK)

Half Chest

(cm)

Body Length

(cm)

Sleeve
Length

(cm)
XS 52 70 23
S 55 73 24
M 58 76 25
L 61 78 26
XL 64 80 26
2XL 67 82 27
3XL 70 84 28

 

Material: 100% Organic Open End Cotton

Weight: 240 g/m²

  • Relaxed fit
  • Dry handfeel
  • Set-in sleeve
  • 1x1 rib at neck collar
  • Inside back neck tape in self fabric
  • Sleeve hem and bottom hem with wide double needle topstitch
  • Slightly rougher fabric characteristic

If you are still unsure or would like some assistance with sizing, please contact us prior to placing an order.

Independent Label delivery and returns. Orders placed during the Christmas period are likely to be subject to delays across both UK and International couriers.  Please order ahead of time where possible to ensure your order arrives before Christmas. We will endeavour to deliver all orders placed before these dates before Christmas, however these dates are a recommendation and not a guarantee. You will be notified via email once your item has been dispatched and provided a tracking code to get the latest updates on your delivery.

Delivery and Order Tracking

When Will I Get My Order?
We work closely with our suppliers to flex with demand.  Usually, it takes 3–7 days to fulfil an order, after which it is despatched and shipped out.  The shipping time depends on your location, but can be estimated as follows:

  • UK: 3-5 working days
  • Europe: 3-10 working days
  • USA: 3-10 working days
  • Canada: 6-10 working days
  • Australia: 6-10 working days
  • Japan: 6-10 working days
  • Rest of the World: 10-20 working days

Currently we do not ship to Cuba, Crimea, Iran, North Korea, and Syria

How Do I Track My Order?
You’ll receive a tracking link via email when your order is despatched and sent out.  If you have any questions about your tracking or shipment, please send an email to sales@theindependentlabel.com.

Which Couriers Do You Us?
We use a number of providers including Royal Mail, DPD, Amazon Business, FedEx, DHL and USPS. The exact provider will be noted on the email with the shipment tracking details.

Where Will My Order Ship From?
All items are dispatched from the United Kingdom.

Will I Be Charged Customs For My Order?
We are a UK based company.  Please note, an additional customs and tax fee can occur on international orders. Unfortunately, this fee is not in our control and is assessed by your local customs office.  Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My Order Should Be Here By Now, But I Still Don't Have It. What Should I Do?
Before getting in touch with us, please check the following:

● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at sales@theindependentlabel.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping and the new product will be at your own cost.

What Do You Class As A Working Day?
A working day is classed as Monday to Friday where there is no public holiday.

I Received A Wrong/Damaged Product, What Should I Do?
We’re so sorry if the product you ordered arrived damaged or is incorrect.  To help us resolve this for you quickly, please send an email to sales@theindependentlabel.com within 7 days of receiving delivery with photos of the damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible!

Returns

Unfortunately, we don’t offer returns and exchanges.  All orders withIndependent Label are deemed to be personalised products as they are made on demand to order.  This ensures we are able to pass on saving directly to the end customer. If there’s something wrong with your order, please let us know by contacting us via email sales@theindependentlabel.com

Do You Offer Refunds?
Refunds are only offered to customers that receive the wrong items or damaged items.  If any of these apply, please contact us at sales@theindependentlabel.com with photos of wrong/damaged items and we’ll sort that out for you. 

Can I Exchange An Item for a Different Size/Colour?
At this time, we don’t offer exchanges.  If you’re unsure which size would fit better, check out our sizing charts.  We have one for every item listed on our store, in the product description section.  We have it listed in both inches and centimetres. Though rare, it’s possible that an item you ordered was mislabelled.  If that’s the case, please let us know at sales@theindependentlabel.com within a week after receiving your order.  Please include your order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund.

Return Policy

Returns Policy Explained
Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received.  For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.  Claims deemed an error on our part are covered at our expense. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks.  If the Independent Label isn't used as the return address, you would become liable for any returned shipments you receive.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to back to us.  You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable). Independent Label does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons.  You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
  1. the supply of goods that are made to the consumer's specifications or are clearly personalised.
  2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Independent Label reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever. Please see our Terms & Conditions for further information

Order and Shipping Costs

How Do I Calculate Shipping Costs For Orders?
Order as many items as you want, one simple low-cost shipping price:

  • UK £3.99
  • EU £9.99
  • Rest of the World £11.99

 

Currently we do not ship to Cuba, Crimea, Iran, North Korea and Syria

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