Currently we do not ship to Cuba, Crimea, Iran, North Korea, and Syria
How Do I Track My Order?
You’ll receive a tracking link via email when your order is despatched and sent out. If you have any questions about your tracking or shipment, please send an email to sales@theindependentlabel.com.
Which Couriers Do You Us?
We use a number of providers including Royal Mail, DPD, Amazon Business, FedEx, DHL and USPS. The exact provider will be noted on the email with the shipment tracking details.
Where Will My Order Ship From?
All items are dispatched from the United Kingdom.
Will I Be Charged Customs For My Order?
We are a UK based company. Please note, an additional customs and tax fee can occur on international orders. Unfortunately, this fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My Order Should Be Here By Now, But I Still Don't Have It. What Should I Do?
Before getting in touch with us, please check the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at sales@theindependentlabel.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping and the new product will be at your own cost.
What Do You Class As A Working Day?
A working day is classed as Monday to Friday where there is no public holiday.
I Received A Wrong/Damaged Product, What Should I Do?
We’re so sorry if the product you ordered arrived damaged or is incorrect. To help us resolve this for you quickly, please send an email to sales@theindependentlabel.com within 7 days of receiving delivery with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
How Do I Calculate Shipping Costs For Orders?
Your shipping rate is calculated and visible at checkout prior to entering your payment details. We currently charge a single flat shipping rate per order which is dependent on your region. UK – £3.99 Spain, Sweden, France, Netherlands, Croatia, Ireland, Lithuania, Belgium, Italy, Greece, Germany, Poland, Cyprus – £9.59 USA, Canada, Australia, New Zealand, Malta, Denmark, Latvia, Finland, Czech Republic, Austria, Portugal and the rest of the world- £11.99
Currently we do not ship to Cuba, Crimea, Iran, North Korea and Syria
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.